Subject: Tech Support Candidate - Vijay Pratap Singh
From: Vijay Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 07:10:11 -0500

| | Tech Support Test

Name | Vijay Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 7838197199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Service Pvt Ltd | Sr IT Representative | .. | 34
Previous Employer 1 | Ixora Global Services pvt ltd | System administrator | 03/07/2017 | 24
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps are mentioned below

1. Need to understand what is the error, If its getting blocked by your company (Websense/Fortigate) Policy, then you need to check it without VPN or on open internet.

2. check with the URL (Https://ndtv.com) as multiple times it happens when websites does not open

Please list the steps to connect a Bluetooth speaker to your mobile phone. | just open mobile and speaker's bluetooth, and search for a new bluetooth connection and then click on the name of the bluetooth speaker in the searched bar... bluetooth speaker will be connected through your mobile.
What according to you makes you a good candidate for customer service or technical support job? | I have been working with the technical support job since last 6 years and now a days looking at remote support project... so i hope i can be a better candidate for the remote support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |