Subject: Tech Support Candidate - Vishpendra Singh
From: Vishpendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:34:42 -0500

| | Tech Support Test

Name | Vishpendra Singh
E-mail | [email-masked]
Phone Number | (91) 8445955961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cmsit | Remote support L2 | Till date | 18500
Previous Employer 1 | inknowesh pvt ltd | Sr. Desktop engineer | | 15000
Previous Employer 2 | Kashis infotech | Tech support engineer | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the Internet connection. Google chrome, firefox etc browser that i should  check the Internet connection. Disable the proxy setting. Disable the ffirewall and antivirus software. If it is not working change DNS server. Clear the browser cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to phone setting. Click on Bluetooth option and turn on it. A list of available device will appear. In case device is not available click on phone speaker button that makes it discoverable.
What according to you makes you a good candidate for customer service or technical support job? | It will be job of me to build the positive relationship with the customer. Answering the phone calls, resolving the customer's issue, providicustomer with relevant information. Good support is ready to provide to provide somthing more to our customer. In case if issue is not resolve, i will remain calm and provide as high level of service as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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