Subject: Re: LSM Joining Case Test - Aditi Pawar
From: Aditi Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:19:37 -0500

| | LSM Joining Case Test

Name | Aditi Pawar
E-mail | [email-masked]
Phone Number | (+91) 9650502228
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think blurb 2 has the information cx has requested and after reading the same there would not be a repeat contact
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service barely keeping the cx satisfied but great customer service is not only keeping them satisfied but also keeping them loyal . Great Cs is going beyond and doing something extra for the cx and good cs is only giving the resolution. There is a wow factor in great cs and good service it’s only ok.

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