Subject: Tech Support Candidate - RAVI SHANKER
From: RAVI SHANKER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 05:32:24 -0500

| | Tech Support Test

Name | RAVI SHANKER
E-mail | [email-masked]
Phone Number | (79050) 69877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QA Infotech | Sr. System Engineer | 13/07/2020 | 37K
Previous Employer 1 | 3i- Infotech | Team Lead | 25/01/2020 | 29K
Previous Employer 2 | Wonder Info Solution | Desktop & Network Support Engineer | 30/04/2019 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First We have to check the basic step that the system is properly connected to the internet or not, if not the connection to the internet.

If there is not an issue of connectivity then check the issue related to all particular browsers or a single.

Change Internet settings from the explorer browser and re-open it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth on both the devices(Mobile and speaker).

Search for the device on your Mobile and when it shows the speaker's name the click to connect\pair.

What according to you makes you a good candidate for customer service or technical support job? | As a Technical Support my first and last duty is to resolve the issue of a user in a proper and respective manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |