Subject: Tech Support Candidate - Ram Niwas
From: Ram Niwas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:59:54 -0500

| | Tech Support Test

Name | Ram Niwas
E-mail | [email-masked]
Phone Number | (05641) 9887654554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashok Nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Osource global Pvt Ltd | System admin | | 26000
Previous Employer 1 | Ipsiety group | System admin | 31 aug 2018 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First stapl I will check give access this user of this link, second check proxy and nternate issue and third staps link is right/wrong and system network issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First stap bluetooth will on mobile phone, second staps search bluetooth device in mobile phone and third staps connect bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I will say I know solve technic issue and os like issue resolve linux and window os, so I will say I m comfortable user on your requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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