Subject: Tech Support Candidate - test test
From: test test <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:55:10 -0500

| | Tech Support Test

Name | test test
E-mail | [email-masked]
Phone Number | (91) 9872536148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
cctv

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ad | en | 18/11/2020 | 25000
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i have to check which kind of error propmts.
Then i will check that website is working or it is the issue with the internet. I will also check the it is not blocked in my region

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn power on the Bluetooth speaker and then hold its power button for long time to turn on speaker's  Bluetooth also i will enable the mobile bluetooth and then it will be searchable on phone Bluetooth. then i will tap on the speaker name which is showing in my mobile bluetooth finction and then it will pair .
What according to you makes you a good candidate for customer service or technical support job? | i have experience of facing customers on call, live chat and also in emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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