Subject: Tech Support Candidate - Anurag dubey
From: Anurag dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:35:22 -0500

| | Tech Support Test

Name | Anurag dubey
E-mail | [email-masked]
Phone Number | (91) 8435101102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Due to covid, i am in hometown ( shivpuri M.P)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI | TL | NA | 19911
Previous Employer 1 | Teamlease | Executive | Na | 11,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We shall clear the cookies& old browse history
2. We will add the website in trusted sites.
3. We will add the website in compatible setting
4. If user is getting a security blockpage so may be website is blocked in organization. So we need to give the access with the help of security team

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open bluetooth in mobile then start the pairing which you want to connect, after sometime it will connect.
What according to you makes you a good candidate for customer service or technical support job? | I have good techinical skill(outlook, teams, vpn,rsa and window licensing) and right i am working in escalated or vip case in current organization
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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