Subject: Tech Support Candidate - Vivek Kumar Gupta
From: Vivek Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:28:40 -0500

| | Tech Support Test

Name | Vivek Kumar Gupta
E-mail | [email-masked]
Phone Number | (0) 9015886948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
DLO & Solarwind

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noida Power Company Limited | Assistant Engineer | currently working | 30000
Previous Employer 1 | IBM India Pvt Ltd | Practitioner | 31-07-2018 | 26000
Previous Employer 2 | Info Services | Technical Support Engineer | 31-10-2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check internet connection or LAN/Wifi.
2) Check the System IP address.
3) Try to open any other internet website to check weather it is working or not.
4) Check the Website URL we are trying to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn ON the Bluetooth Speaker.
2) Turn ON the Bluetooth of the mobile phone.
3) Search for available bluetooth devices in bluetooth option in Mobile phone.
4) Select the Bluetooth Speaker name displayed in searched result and connect.
5) Authenticate the code and speakers will be connected.

What according to you makes you a good candidate for customer service or technical support job? | Customer handling skills and techniques learnt in IBM and in Noida Power Company Limited
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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