Subject: Tech Support Candidate - Md Shahnawaz
From: Md Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:27:38 -0500

| | Tech Support Test

Name | Md Shahnawaz
E-mail | [email-masked]
Phone Number | (+91) 8287702915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | 28 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many different methods but now I am using basic method :
1; restart the system because may be it's will resolve lot of error
2: check network connection is properly working or not sum time network is broken
3 : check data is available or not
4 : if above all are not foulty then check from another side because some time website is down
5 : Delete browser history
6: if website is down then wait once company fixed you can enjoy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st open your mobile phone Bluetooth
2 : check the phone battery status because some time at low battery it's not working
3 : open speaker Bluetooth and once it's pair see on mobile devices

What according to you makes you a good candidate for customer service or technical support job? | As per my knowledge and experience candidate should be very energetic and enthusiastic and positive because some time someone come that not happy with service and they start abusing then we should very humbly
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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