Subject: Re: LSM Joining Case Test - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:27:23 -0500

| | LSM Joining Case Test

Name | Shivani Verma
E-mail | [email-masked]
Phone Number | (+91) 08448602848
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

You can track the status of your order under the Purchases section.

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.

- If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.

- Please ensure that the phone number on your account is correct in case we need to contact you.
Service score

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Guest process follow-up
Greet the customer
Understand tha customer
Education tha customer
Solution the customer
Thank you the customer

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