Subject: Tech Support Candidate - Prateeksha Bhadoria
From: Prateeksha Bhadoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:22:42 -0500

| | Tech Support Test

Name | Prateeksha Bhadoria
E-mail | [email-masked]
Phone Number | (+91) 8840127340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Technical Associate | 6/12/2019 | 28-29000/-
Previous Employer 2 | Infosys | System engineer | 22/02/2017 | 25,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check my internet connection.
2) If network connection is fine then would check if url is properly written.
3)Would check internet speed .
4)Would check the cookies.
5)I would try to open in other browsers to check about the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the bluetooth speaker by clicking on the bluetooth button on the speaker after its turned on.
2) would turn on the bluetooth of the phone.
3) if device appears on the phone in available devices then would click on the connect
4)If devices are full in the device list then would delete some devices so that we find the name of available device on phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | 1) Good communication skills.2)Person should be able to easily comprehend the issue of the customer and should try to fix the issue if possible by own or by guidance but issue should be resolved without causing trouble for the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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