Subject: Re: LSM Joining Case Test - Praveen Singh
From: Praveen Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:18:40 -0500

| | LSM Joining Case Test

Name | Praveen Singh
E-mail | [email-masked]
Phone Number | (91) 9353737845
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In blurb 1 the customer care executive has taken a good care of the customer query in a very professional way and had offered a technical solution so that rhe customer can track his ticket in a real time
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service implies welcoming customer query and just talking and trying to close the query with offering solution but a great customer service refers to greeting and solving the problem and keep asking to ensure if the customer is satisfied with the help offered and make the customer feels comfortable throughout the conversation

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