Subject: Dutch Language Test - Deepika Tripathi
From: Deepika Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:23:25 -0500

| | Foreign Language Screening Test

Name | Deepika Tripathi    /  (208015) 9026466224    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir , Thankyou for writing to us . We have received your complaint .

Firstly , I , on the behalf of our courier team, apologize to you for this inappropriate behavior and the inconvinience caused.

I , myself , will personally look into the matter & see what has caused  delay in the delivery of your courier & also will make sure that this behavior of the courier guy should not be repeated .

And I will make sure that you will be receiving your order within next 24 hrs. without any delay & inconvinience.& you will be receiving an extra token of gift from us for the inconvinience caused, that the courier guy will personally gift to you .

Best Regards.
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir , Thankyou for writing to us .

We have received your complaint. Sorry for the incovinience caused & we will make sure that it get resolves super soon .

Apologies for the behavior of support team , we'll definitely look into this & work upon it.
I , myself , will personally look for your order & make sure that you receive blue color trouser , within 24 hrs .The guy from support team will visit you personally & handover your order.

Thankyou & Good-day.
XYZ

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