Subject: Re: LSM Joining Case Test - Swati Bhatia
From: Swati Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:28:44 -0500

| | LSM Joining Case Test

Name | Swati Bhatia
E-mail | [email-masked]
Phone Number | (91) 7210375158
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per me, In blurb 2 the information are very much clear and it gives an idea to the customer to cross check all the details by pointing out certain facts like new address, availability ,correct phone number. It also guide the customer that he can download the tickets too and also track the status..

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

already answered this question ..good service implies customer satisfied and great implies customer delighted... Good means average and great means better which means customer worth, brand value , brand loyalist which further leads to brand image in the market(word of mouth).
Customer satisfaction in common in both the services but getting more that expected is what defines GREAT customer service.

| |

You can edit this submission and view all your submissions easily.