Subject: Re: LSM Joining Case Test - Joshi Rathi
From: Joshi Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:20:50 -0500

| | LSM Joining Case Test

Name | Joshi Rathi
E-mail | [email-masked]
Phone Number | (91) 9999799555
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I Have selected Blurb 1 as it is exactly answering the customer's query, understanding the urgency and assuring customer while keeping in mind the necessary details required for the delivery of the tickets in time and at the right address.
Also i would like to add a sentence as the First line of the reply- I can understand you are very anxious to receive your tickets as the event date is quite close.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is good customer service is just solving the issue customer is facing while great customer service is ensuring solution with quality in time, showing empathy that helps the customer to stay loyal to the company.

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