Subject: Dutch Language Test - Kshitij Yadav
From: Kshitij Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 21:46:44 -0500

| | Foreign Language Screening Test

Name | Kshitij Yadav    /  (+91) 9149214425    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,

In continuation to your last contact to know the status of your order with order id 9643039489. We're sorry to let you know that there has been an unexpected delay in having your order delivered. Due to some unforeseen reason the delivery of your product is getting delayed  We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.

Also we will look in this concern too and will definitely take an action on wishmaster about there rude and unprofessional behavior.

We are really for all this as this is not what you have expected from babyshop. we will definitely try our best to provide all there trusted and valuable customer an enrich and amazing service.

We look forward to your continued trust and support.

Thanks,
Kshitij Yadav
(Babyshop Team)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,

In continuation to your last contact to know the return policy of your order with order id 9643039489. We're sorry to let you know that the product is currently with no return policy from seller side due to this COVID-19 out break. In general there is 14 days to 30 days return policy on lifestyle products but currently  it's suspended. We are working closely with the service providers to get this sorted and we will get back to you as soon as possible.

Hope you understand.

Also we will look in this concern mentioned above and will definitely take an action on customer support executive about there rude and unprofessional behavior.

We are really for all this as this is not what you have expected from babyshop. We will definitely try our best to provide all there trusted and valuable customer an enrich and amazing service.

We look forward to your continued trust and support.

Thanks,
Kshitij Yadav
(Babyshop Team)

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