Subject: French Language Test - Nikhil Chopra
From: Nikhil Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 15:49:44 -0500

| | Foreign Language Screening Test

Name | Nikhil Chopra    /  (91) 7060959350    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

I am deeply regretted to know that your order was delayed , sorry for the inconvenience sir. I will assure you that proper action will be taken at the delivery boy , we will surely try to enhance your experience with us . I will make sure the your order will be delivered as soon as possible and extremely sorry for the problem faced from our side .

Thank you
Nikhil  Chopra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

I wanted to tell you sir as per the e-commerce it is mandatory to to read out the policies of the particular brand , sorry to inform you as we are bound to the policies . Sorry for the inconvenience face from our end . We will surely try to fix the problem as soon as possible. As per your concern it is not mandatory to know the policies but it is better to know the policies as you are shopping from the e-commerce end . Sorry we will surely try to enhance your service  experience from  our end .

Thank you
Nikhil chopra

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