Subject: Tech Support Candidate - Akash singh Tomar
From: Akash singh Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 12:26:37 -0500

| | Tech Support Test

Name | Akash singh Tomar
E-mail | [email-masked]
Phone Number | (+91) 9643272714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Itc infotech | Infra engineer | | 13000
Previous Employer 1 | Dev shree | Hardware engineer | 31-7-2019 | 12000
Previous Employer 2 | MTNL dolphin | Bts engineer | 8-10-2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection is that working fine. Then i will check which error is showing. Server down or any other. If everthing is fine in laptop then i will check on another. If website is open there then it means problem is with my laptop else website is not working on given URL
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure that power is on of your speaker. Then open mobile bluetooth. Find near by bluetooth then connect to desire bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | First of all when you are dealing with customer  you should be a good listener and need passions to reslve query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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