Subject: Tech Support Candidate - Vinod Yadav
From: Vinod Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 12:18:40 -0500

| | Tech Support Test

Name | Vinod Yadav
E-mail | [email-masked]
Phone Number | (91) 9990173266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi,110036
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GNR Management Services pvt Ltd | Team Leader | 23-03-2020 | 41K
Previous Employer 1 | Saburi TLC worldwide services | Team Leader | 7-08-2019 | 38K
Previous Employer 2 | Quatrro Global services pvt ltd | Solution Engineer | 10-10-2011 | 26K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all check the error message
2. Try to open any other webpage if that works then could be problem with that particular web page
3. If not able to open any webpage then try to open with other browser if able to open on other browser then try to reset the browser
4. If unable to open any webpage on all browsers then check the ip address if invalid IP then perform ip release and renew  also check network adapter driver installed, try to check the internet connectivity if still invalid ip then check DHCP client service it is stop /disabled then make it active and running
5. If IP is valid then try to ping any website address if ping is unsuccessful then run the command flus /dns and then try
6. If pins result is successful but still unable to open the webpage then run the Winsock reset command and restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on your phone and turn on the Bluetooth
A list of available devices will appear if your speaker is not listed then press the button on your speaker that makes it discoverable
Select your speaker from the list of available devices and connect it will be connected

What according to you makes you a good candidate for customer service or technical support job? | Understanding the importance of a customer makes me a good candidate for customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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