Subject: Tech Support Candidate - vatsal goyal
From: vatsal goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 11:05:52 -0500

| | Tech Support Test

Name | vatsal goyal
E-mail | [email-masked]
Phone Number | (91) 8439306750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 75 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NTT DATA | Sr Representative | 30th september | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first, I will restart the PC because it will clear caches and forces the device to re-load the program or web page you may be having an issue. second, make sure my PC connected to the internet by going to the system setting then check with google url to make sure the PC is connected to the internet then check the url spelling then it should be opened

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first, go to settings
second, go to connection in setting
third, open the Bluetooth
fourth, scan for nearby devices
fifth, after finding the Bluetooth pair it
sixth, the device will ask for permission to connect,
then it will be paired and ready to play

What according to you makes you a good candidate for customer service or technical support job? | I have a bachelor's degree in computer science which given me a good knowledge of computer fundamentals and networking also in-depth knowledge of computer hardware and software and I also have 1r of experience in NTT DATA of troubleshooting which give knowledge of interaction with customers and resolving their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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