Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 09:58:03 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services Pvt Ltd | Sde | 5/05/2020 | 29
Previous Employer 1 | Tech Mahindra | Cse | 10/11/2019 | 18
Previous Employer 2 | Tracalogic OPC Pvt Ltd | Tse | 2/02/2019 | 17

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the connectivity of the device either net is working or not.
Then I will check that it's properly connected with the device or not.
Then I will move on to the next step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Then go to settings and click on Bluetooth section and switch it On the device.
3. Then go to discover section and search for the Bluetooth speaker.
4. Once you get it click on that and select option pair.
Then Bluetooth speaker will get paired with device and you can easily use it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good knowledge of the networking.
2. Team player
3.Good communication in order to interact with clients or customers
4. Time management

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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