Subject: Tech Support Candidate - Vipashyana Mishra
From: Vipashyana Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 06:53:02 -0500

| | Tech Support Test

Name | Vipashyana Mishra
E-mail | [email-masked]
Phone Number | (91) 7531980141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 168, noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software services

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prospecta software | Solution Consultant | 30th November | 37000
Previous Employer 1 | Aftership | Application support engineer | 16 march | 32000
Previous Employer 2 | NTT data | System support associate | June,2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the url
2. Clear the cache
3. Try opening in other browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn bluetooth on on the mobile phone
2. Turn the bluetooth speaker on
3. Search for the named bluetooth speaker
4. Connect and pair

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication
2. Client handling
3. Presence of mind
4. Understanding of issue
5. Written and verbal communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |