Subject: Tech Support Candidate - Susmita Susmita
From: Susmita Susmita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 05:57:45 -0500

| | Tech Support Test

Name | Susmita Susmita
E-mail | [email-masked]
Phone Number | (91) 9905647058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
IP phones, outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT data Singapore | Field tech senior associate | 9-11-2019 | 3200Sgd
Previous Employer 1 | HCL insys | IT engineer | 1-10-2018 | 2600sgd
Previous Employer 2 | NCS Singapore | IT engineer | 30-09-2018 | 2500sgd

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will go to internet settings and will check ip for internet and will clear cookies and history and will close Browser and will open again and will check whether address of website is typed correctly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth on mobile and on Bluetooth speaker also . Search speaker name on mobile and connect .
What according to you makes you a good candidate for customer service or technical support job? | I have 4 yrs of international experience in this field and my technical is very strong for troubleshooting issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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