Subject: Arabic Language Test - Muhamed Nishab
From: Muhamed Nishab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 05:20:21 -0500

| | Foreign Language Screening Test

Name | Muhamed Nishab     /  (91) 9961767496    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
I am Nishab, Customer Service executive from Babyshop Team. Thank you for writing to us.
We are extremely sorry for all the inconveniences you had with our courier team. I apologise you for the troubles we caused you.
I have already passed this issue with our team. I will soon reach out to the courier team to make sure that your order will be delivered timely as you wish.
I apologise again for all the inconveniences.We make sure that we will improve our service.
Please feel free to write to us for further assistance.

Thank you
Nishab
Customer service executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

I am Nishab, Customer Service executive from Babyshop Team. Thank you for writing to us.
We are extremely sorry for all the inconveniences you had with our delivery and customer support. I have tracked your order and I understood that you received a different product and the delivery was delayed. I apologise you for the troubles we caused you.
I have already passed this issue with our team. I will soon reach out to our customer support team to make sure that your order will be returned to us and you will receive your product as ordered.
I apologise again for all the inconveniences. Thank you for helping us learn and grow. We make sure that we will improve our service.
Please feel free to write to us for further assistance.

Thank you
Nishab
Customer service executive

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