Subject: Tech Support Candidate - Surmai Mandre
From: Surmai Mandre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 03:03:18 -0500

| | Tech Support Test

Name | Surmai Mandre
E-mail | [email-masked]
Phone Number | (474012) 7773048278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate technical support | 13 December | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need to clear the cache and cookies of that browser
Second step would be try that url in different website
May be after this the site will get open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly check the device is IOS or android
Steps for android:
Open settings >turn on Bluetooth device
Switch bluetooth to view opetions>pair new device>connect

What according to you makes you a good candidate for customer service or technical support job? | I can analyse the problem of user by listening them carefully and will give the right resolution to them in real time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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