Subject: Tech Support Candidate - PANKAJ SONI
From: PANKAJ SONI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 01:21:50 -0500

| | Tech Support Test

Name | PANKAJ SONI
E-mail | [email-masked]
Phone Number | (95750) 55429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indovision services Pvt Ltd | Desktop Support Engineer | | 23000
Previous Employer 1 | Ensure support services varanasi | Customer Support Engineer | 25may 2019 | 16000
Previous Employer 2 | Hindalco Ind ltd | Trainee | 29nov2017 | 4984

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Browser have sometime Security Related issues Like Https some wevsite does not contains SSL certificates that is why google show an error this site can notbe safe.
Secure connection failure
Computer clock correction Required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all We will do on the Both devices Bluetooth.
Then in a mobile we will search related Bluetooth by search or scan device option.
Then connect pairing with that device may be theere is some code to enter in a phone.
Then the devices will Ready to pair.

What according to you makes you a good candidate for customer service or technical support job? | With a Good Technical Knowledge and most inlmportant thing is to customer handling and Relation with a polite and gentle way to Provide solution to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |