Subject: Ticket re-opened - [#4108] FW: World gym Burleigh
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 23:49:45 +0000

Hi Pritish Nandi,  Ticket “#4108 – FW: World gym Burleigh ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4108 to view the ticket.  Ticket comment   
 Hi Team, We unlocked  the box and turned ipad on and off . Also because the password was updated from head office , we needed to enter that for the scheduler to match the ipad and put in new admin number .

 Hopefully all is good now. 
 
 Thanks so much for all your quick responses!! 
 
 Joely Davie  

   

 

 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Monday, 9 November 2020 at 10:37 pm 
To: "[email-masked]" <[email-masked]> 
Cc: Joely | World Gym Burleigh <[email-masked]> 
Subject: Re: FW: World gym Burleigh

 

 

 

 Hi Greg, 

 

   

 
 Thank you for reaching out to support. 

 

   

 
 It looks like the app has been offline since November 5th. An Internet connection is required for all changes in Scheduler to be reflected on the iPad.  

 
 
 ​ 

 

 Please ask the Club to bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues. 

 

   

 
 They need to tap the padlock to the top right of the App 

 
 
 Enter your admin code 

 
 
 Navigate to SETTINGS > Version > Run diagnostics 

 

  

 
 
 Please let us know if the diagnostics test detects any errors and what those errors are. 

 

   

 
 Many thanks, 

 

   

 
 
 Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4108 

 

 
On Tue, 10 Nov at 12:35 AM
, Greg Cartagena <[email-masked]> wrote: 

 

 Hi Team, 

 

 

 
Can you please look at this for World Gym Burleigh and advise ASAP?

 

   

 

Thanks….

 

   

 

 
Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 
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From:
Joely | World Gym Burleigh <[email-masked]> 
Date: Monday, 9 November 2020 at 7:21 PM 
To: Greg Cartagena <[email-masked]> 
Subject: World gym Burleigh 

 

 

 

 
 
 Hey Greg .... Joely here from World gym Burleigh . ... I am having issues with updating sceduler ..I unsceduled all the live classes on my end and it said updated etc... Then when
 I got there this arvo it still had them on ... so I had to do the release in it from last week ... just after I learnt a new one... ..Should I just power off and on the iPad at work ??? Will that fix it ... it’s telling me not to update it but it was trying
 to update in the middle of someone’s class the other day so I had to stop it ... ..It now says offline from my end too ... but it’s on at the gym ???

 

 

 

 

 Sent from my iPhone