Subject: New Reply Received - FW: World gym Burleigh
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 23:49:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: World gym Burleigh   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team, We unlocked  the box and turned ipad on and off . Also because the password was updated from head office , we needed to enter that for the scheduler to match the ipad and put in new admin number .
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<div class="MsoNormal">Hopefully all is good now.</div>
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<div class="MsoNormal">Thanks so much for all your quick responses!!</div>
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<div class="MsoNormal">Joely Davie </div>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 9 November 2020 at 10:37 pm<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>Joely | World Gym Burleigh &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: FW: World gym Burleigh</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>It looks like the app has been offline since November 5th. An Internet connection is required for all changes in Scheduler to be reflected on the iPad. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please ask the Club to bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>They need to tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Enter your admin code</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4108" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4108</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 10 Nov at 12:35 AM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you please look at this for World Gym Burleigh and advise ASAP?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks….</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue";color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<b><u><span style='font-size:9.0pt;font-family:"Helvetica Neue";color:#323130;background:white'>Q4 QUARTERLY WORKSHOPS | 28th &amp; 29th NOVEMBER | LIVE-STREAMED &amp; IN-PERSON WORKSHOPS | </span></u></b><b><u><span style='font-size:10.5pt;font-family:"Helvetica Neue";color:#323130;background:white'><a href="https://www.lesmills.com.au/quarterly-workshops" target="_blank" rel="noreferrer"><span style="font-size:9.0pt;color:purple">https://www.lesmills.com.au/quarterly-workshops</span></a></span></u></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal" style="line-height:12.75pt;background:white"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.lesmills.com.au/quarterly-workshops" title='"https://www.lesmills.com.au/quarterly-workshops" t ' rel="noreferrer"><span style="color:windowtext;text-decoration:none"><b><span style='font-size:9.0pt;font-family:"Segoe UI",serif;color:purple;border:solid windowtext 1.0pt;padding:0cm;background:white'><img width="599" height="128" style="width:6.2395in;height:1.3333in" id="Picture_x0020_1" src="cid:~WRD000.jpg" alt="Image removed by sender. /var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid2c32a054-f25e-4f01-95c6-be052bdb2404"></span></b></span></a></span></div>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Joely | World Gym Burleigh &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 9 November 2020 at 7:21 PM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject: </b>World gym Burleigh </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hey Greg .... Joely here from World gym Burleigh . ... I am having issues with updating sceduler ..I unsceduled all the live classes on my end and it said updated etc... Then when
 I got there this arvo it still had them on ... so I had to do the release in it from last week ... just after I learnt a new one... ..Should I just power off and on the iPad at work ??? Will that fix it ... it’s telling me not to update it but it was trying
 to update in the middle of someone’s class the other day so I had to stop it ... ..It now says offline from my end too ... but it’s on at the gym ???
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4108