Subject: Tech Support Candidate - Anuradha Pathak
From: Anuradha Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 16:24:47 -0500

| | Tech Support Test

Name | Anuradha Pathak
E-mail | [email-masked]
Phone Number | (0) 9399892581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inkowtech | Network | 31 August 2019 | 15000
Previous Employer 1 | Aspire | Technical | 5 April 2018 | 8000
Previous Employer 2 | Relince | MIS | 1 july 2014 | 5000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There I was reponsible to take ownership of the SR, troubleshoot to in putty  by using telnet of MPLS router by vrf commonds. Then after fixed issue we have to cordinate with lastmile team to align Field engineer and if its issue of media or in RF to cordinate with consert team by mail.
Responsible for the end to end resolution wthin 4 hour of SLA.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting privacy settings external storage of hardware then bluetooth have to on.

What according to you makes you a good candidate for customer service or technical support job?

I have 16 month experience in networking team
With CCNA training and certification.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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