Subject: Arabic Language Test - Maali Ahmed Haj Mohammed
From: Maali Ahmed Haj Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 12:06:18 -0500

| | Foreign Language Screening Test

Name | Maali Ahmed Haj Mohammed    /  (0091) 9958021763    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear costumer:
We have received the email that you sent regarding the delivery of your item No. 9643039489.We extend our  deepest apology to you for the late delivery of your order  as well as the unacceptable behavior from the delivery employee. Regarding your request we would like to ensure you that we will do our best to deliver your item as soon as possible within 24 hours.
As a company, we apologize for the unprofessional attitude of the courier man, we will look forward to act upon it and take the necessary actions  for the convenience of our customers. Therefore, as a company team, we apologize on behalf of him. kindly accept our humble apology. Thank you for understanding
Regards
customer care executive
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer:
We have received your email that was sent regarding the delivery of your order No.9643039489, we do apologize to you for the inconvenience regarding the  bad behavior of the staff we would like to inform you that we have investigated with him and necessary actions have taken place. Conforming you that this will never happen and once again our humble apologies. For the issue of your order it is already escalated to the concern team and they will get back to you as soon as possible.
Regards
Customer care executive
Babyshop team

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