Subject: Tech Support Candidate - Nikhil kumar
From: Nikhil kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 10:25:14 -0500

| | Tech Support Test

Name | Nikhil kumar
E-mail | [email-masked]
Phone Number | (+91) 9555670903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Harris communication pvt ltd | Network Engineer | 01-9-2020 | 31000
Previous Employer 1 | Sify technology ltd | Network Engineer | 15-09-2019 | 20000
Previous Employer 2 | Tata communications ltd | Project coordinator | 30-07-1016 | 14000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check and troubleshooting on below of the points
1) Layer one connection of OSI model, that is physical connection of LAN or WIFI from computer
2) will check IP address of the PC
3) trying to ping global IP 8.8.8.8
4) etc .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the following steps
Will on the Bluetooth on phone as well speaker
And will try to connect with ssid

What according to you makes you a good candidate for customer service or technical support job?

As I have customer service experience and technical support job role in different types of projects

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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