Subject: Language Test - ANKIT ANURAG
From: ANKIT ANURAG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 09:39:40 -0500

| | Foreign Language Screening Test

Name | ANKIT ANURAG    /  (+91) 8468985585    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Q.1. What types of products are you interested in, hatchback, sedan, suv.?
Q.2. For which occasion do you want to buy this type of product?
Q.3. what is your budget for dream car?
Q.4. What is your preferred method of payment??
Q.5. Did you find the products you were looking for easily?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is Ankit Anurag Im live in Rani bagh new delhi.
I completed my Graduation in stream of b.com from Delhi University
I was worked with suntec india pvt ltd for trivago process as a process associate
Where my work is to give resolution of customer query theough email and call .
Telling about accommodation amenities and all.
My strengths are hardworker, self motivating and dedicated towards my work. And also I'm a good learner.

What according to you is the difference between good and great customer service?

Good means that having good communication skills,soft attitude.

Great customer service tells about the smart communication, problem solving and make the customer satisfy.

In 5 sentences please explain what makes you the right candidate for customer service job.

I consider myself as a true professional for customer service and
What makes me so confident is my passion for providing a great service, my determination to ensure that everyone is satisfied and
my willing to own a problem and see it through to the end  and offer solution.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce is a boom in the modern business. E-commerce means electronic commerce. E-commerce involves buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, predominantly the Internet. E-commerce is a paradigm shift influencing both marketers and the customers. Rather e-commerce is more than just another way to boost the existing business practices. It is leading a complete change in traditional way of doing business. This significant change in business model is witnessing a tremendous growth around the globe and India is not an exception. A massive internet penetration has added to growth of E-commerce and more particularly start-ups have been increasingly using this option as a differentiating business model. Moreover E-Commerce has significant influences on the environment. Although the model is highly used in current business scenario but the option has not been explored at its fullest. The current research has been undertaken to describe the scenario of E-Commerce, analyze the trends of E-Commerce. The study further examines the key variables imperative for the success of E-commerce business models.

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