Subject: Tech Support Candidate - sachin kunar Sachin
From: sachin kunar Sachin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 08:49:49 -0500

| | Tech Support Test

Name | sachin kunar Sachin
E-mail | [email-masked]
Phone Number | (91) 8376952508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iilm | IT MANAGER | 1 nov | 40
Previous Employer 1 | Ics systems | Software engineering | | 30
Previous Employer 2 | Jrss | It executive | | 25

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This status code is the server's response

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure bluetooth is turned on.
In the list of paired device,tap a paired but unconnected device.
When your phone and the bluetooth device are connected,the device show as connected.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the product /services you offered.
Effective communication skills.
Patience to listen customer.
Good sense of humour.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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