Subject: Arabic Language Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 08:36:51 -0500

| | Foreign Language Screening Test

Name | Shivam Singh    /  (91) 8299790638    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to inform you that your order (id 9643039489) placed will reach within 24hours. We are highly apologized for the inconvenience caused and this won't happen in the near future.
We are also highly apologized for the inappropriate stimuli of the courier boy.
Kindly forgive him and we assure to take strict disciplinary action against him.
Please allow us to convey our best services to you again.

Thanking You,
Baby Shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
This is in reference to your complaint with the order id 9643039489. The colour shown in the pictures are real but due to pictographic effects there may be some changes.The colour decided by you will reach you within the expected time span.
Kindly consider our apology for the misconduct of the staff and we regert for the inconvenience caused.
Please allow us to convey our best services to you again.
Thanking You,
Baby Shop.

| |