Subject: Dutch Language Test - Prashant Joshi
From: Prashant Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 08:29:51 -0500

| | Foreign Language Screening Test

Name | Prashant Joshi    /  (91) 9891855986    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We sincerely apologize for the inconvenience caused to you. The behaviour which the courier guy did was not at all acceptable.

I assure you that I will deeply look into the issue and will try to get it resolved as soon as possible.

Thank you for your co-operation and patience.

Regards
Baby Shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We sincerely apologize for the inconvenience caused to you.

As per my understanding,a different color of the product is sent to you.

I would like to inform you that every product has exchange,return and redund policy.

I will check yhe product policy and I will do whatever best can be done.

Thanks and Regards
Prashant

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