Subject: Tech Support Candidate - Bhupender Singh
From: Bhupender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:50:21 -0500

| | Tech Support Test

Name | Bhupender Singh
E-mail | [email-masked]
Phone Number | (91) 9971690234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Firewall Management, Video Conference, Symantec Endpoint solution, Backup & Recovery ( Windows Server )

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Singh & Associates | IT Manager | May 2019 | 51,000
Previous Employer 2 | Jiffy Inforsolutions Pvt Ltd | System Admnistrator | July 2013 | 30,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I would like to ping DNS and Gateway IP address.
2) IF yes then website address and error message before planning to troubleshoot further.
3) Whether the internet is working properly or its a secure website that required HTTPS access as per company policy or its a certificate issued with the website error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open Bluetooth setting on the phone and allow the discovery of the nearby device.
2) Switch on Bluetooth speaker and press the power on switch and that press again to search for nearby devices to pair with.
3) Than from the Mobile phone select the Bluetooth speaker and paired with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have been working for more than 10 Years as a Support Engineer and worked as an on-site engineer as well as project-based on the requirement. I have successfully done the complete setup for our organization in past to implement IT setup for new clients as well current client for implementation of video confrence device, server and firewall management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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