Subject: Tech Support Candidate - Kashan Ahmed
From: Kashan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:45:09 -0500

| | Tech Support Test

Name | Kashan Ahmed
E-mail | [email-masked]
Phone Number | (91) 7042085687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | 18 Sep 2020 | 250000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear cache and cookies of the browser, It will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open settings and click on Bluetooth
2.Search available devices
3. Click on speaker’s Bluetooth name
4. Finally it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I am good candidate because I like to troubleshoot issue and help people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |