Subject: German Language Test - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:28:55 -0500

| | Foreign Language Screening Test

Name | Abhishek Kumar    /  (+91) 9877880151    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I have received your query and I am sorry for the inconvenience caused to you due to our courier team. I have seen your id and check the details and you are correct that your have not been delivered yet.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | i

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