Subject: Tech Support Candidate - Ritesh Pandey
From: Ritesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:24:11 -0500

| | Tech Support Test

Name | Ritesh Pandey
E-mail | [email-masked]
Phone Number | (91) 9910039712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Six Sigma Soft Solutions | IT Manager | 15th June 2020 | 49000
Previous Employer 1 | Radisson Hotels | Assistant IT Manager | September 2018 | 38000
Previous Employer 2 | Best Western Hotels | Assistant IT Manager | November 2017 | 90000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Device needs to be checked by user if device is connected thought WifI Router.
2. Network device needs too be checked if system is already connected through Wifi Router.
2 User can check connection from wireless router side if connection is lose or if device is off.
4. If things are okey user can check by pinging any public ip through system and if getting good response.
5.user needs to check NDTV ip through tracrt  for root cause of issue.
6. Latter on issue can be fixed with the help of service providers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on speaker and turn pairing on.
2.In mobile go to Bluetooth option and try to find out device ( Speaker) and pair it.
3. Once connection is established user can use it.

What according to you makes you a good candidate for customer service or technical support job? | Im from technical background and thats why feel I can do this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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