Subject: Tech Support Candidate - Md Sanif
From: Md Sanif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:23:02 -0500

| | Tech Support Test

Name | Md Sanif
E-mail | [email-masked]
Phone Number | (+91) 9358330540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Abul Fazal Enc-1, Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Microsoft Exchange Online

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Gigmo Solutions Private Limited | Technical Support Engineer | 1 August 2020 | Not fixed
Previous Employer 2 | Convergys | Customer Support Associate | 23 December 2018 | 18500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connectivity.
If internet connectivity is okay then
2. Will refresh browser.
3. Will clear browser cache and cookies.
4. Restart browser after clearing browser cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on device which needs to be connected to mobile phone.
2. Turn on mobile bluetooth.
3.  Will make sure that my device is discoverable.
4.  Select "Pair new device" to connect new device.
5. Select device after successful pairing.

What according to you makes you a good candidate for customer service or technical support job?

1. I gather all the required permissible information from the customer to know exactly about the issue.

2. I provide the best possible resolution to fix the customer's issue.

3. Follow process procedure completely after resolving customer's issue. Like filling case notes, internal notes etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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