Subject: French Language Test - Vanshika Aggarwal
From: Vanshika Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:22:10 -0500

| | Foreign Language Screening Test

Name | Vanshika Aggarwal    /  (91) 9717155175    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Sorry for the inconvenience caused would like to help you out as soon as possible.
I checked you order with id 9643039489 the order has left the transportation unit and will be delivered.
We are really sorry for the inconvenience you caused from our team.
Will try to contact to the delivery agency and if possible will surely compensate you for your damage.
Will get back to you soon with an another email.

Thank you
Team Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
I understand your issue ma'am sorry for the inconvenience caused will try to fix all the bugs.
But our exchange policy has been changed due to covid we don't prefer exchanging the material.
On behalf of my team i am sorry for the rudeness and misbehavior.
You continue shopping with us you are one of the prestige customer for us but the policies have been changed due to covid prefer refer the new policies.

Thank you
Team Baby shop

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