Subject: French Language Test - Dharmesh Kumar
From: Dharmesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:14:59 -0500

| | Foreign Language Screening Test

Name | Dharmesh Kumar    /  (91) 8860974749    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]
[email-masked]

Hi,

We apologize for the bad behaviour done to you.

We have checked your order and their was some technical issue due to which your order was delayed. We assure you that you will receive your order within 24 hours on your mentioned address.

Thanks and Regards

Dharmesh kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]
[email-masked]

Hi

We are sorry for the inconvenience caused to you due to our support team"s behaviour and we apologize on their behalf.

We assure you that you can return this product and order a new product of the same brand of your desired colour and it will be delivered to you within the time frame. The last order was delivered to you late as their was some technical glitch and we assure you that such thing will not happen again in nearby future.

Thanks and Regards

Dharmesh kumar

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