Subject: Tech Support Candidate - Komal priya
From: Komal priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:14:02 -0500

| | Tech Support Test

Name | Komal priya
E-mail | [email-masked]
Phone Number | (91) 8826381807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Network engineer | Working | 31
Previous Employer 1 | Resolution | Network monitoring | 24/11/2019 | 20
Previous Employer 2 | Ddc broadband pvt ltd | Network support | 05/2018 | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I need to check this site is blocked  or not and any proxy settings if everything  ok and still site is not working  then we go for further
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open  Bluetooth  in your phone and also turn on the  Bluetooth  speaker, then start searching for available network devices in your phone. You find your speakers  name in your phone pair with your speaker  and you ready to go
What according to you makes you a good candidate for customer service or technical support job? | According  to me I am very polite and good listener. which  makes customer feel comfortable  and they share there requirements  and problem calmly. That's  make me good candidate  for technical  support  job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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