Subject: French Language Test - Mohd Umar
From: Mohd Umar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 06:08:32 -0500

| | Foreign Language Screening Test

Name | Mohd Umar    /  (91) 9651249877    / [email-masked]
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

I’m Mohd Umar. What’s your name? (Remember the names of potential customers and use them throughout the course of the conversation to personalize the interaction.)
What brings you in today?
May I ask why you are thinking about buying a new car?
Are there any specific makes or models you are interested in?
What features does your current vehicle have that you would still like to have in your new one?
What do you dislike about your current vehicle?
What are the top 3 things you’d love to see in your new vehicle?

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohd Umar. I  am from Barabanki. I have done MCA from Integral University Lucknow in 2016. I am honest, self motivated, hard working towards my career life.
I have a total of 3.5 years of experience in Payment Gateway Product operations. My last organization name is PIne Labs and I have 6 months' experience at Pine Labs. I have learned a lot from this organization.
Pine Labs process: Pine Labs is working on Point of Sales machine. It provides a merchant platform and makes software for point of sales. Basically, we taking care of merchants' account configurations so that merchants can easily accept the payment from customers. It accepts multiple modes of Payment QR code, Wallet, CC/DC, Netbanking, and UPI. Also analyzing the daily data on which EMI scheme gets live on this merchant. We took care of all configurations of the merchant for providing the PF services and also monitoring the Online transactions. We connect with the bank to get the transactions tid after receiving the transactions id from the bank then we configured the transactions id on merchant configurations id for replacing the secondary codes so that captures and transfers payment data from the customer to the acquirer and then transfers the payment acceptance or decline back to the customer.

In ARABIC: What according to you is the difference between good and great customer service? | Conceptually, the main difference between providing “good" customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always get.

Please answer this question in ARABIC: In 5 sentences please explain what makes you the right candidate for customer service job.

Dear Ma'am, Sorry to say this, I don't know Arabic language. I am from India. I prefer only Hindi and English. So I am giving anwers in English language.

I am good representative and also I am working with Paytm and Pinelab company. I can handle the team of 20-25 members. I have lot of experience in E-commerce Product operation support company. I had worked with customer escalation and customers issue. I am a quick learner. So I am right person for this jobs.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words. You need to introduce your favourite car to the visitor in the showroom. How would you do that?

My favourite car is maruti ciaz if I have to do represent this car infront of visitors. Then firstly I will greet our customers and then I will show all cars who will available in the showroom after sometime, I will show my about my favourite car and told all specialities to  ciaz car "The Ciaz is a premium sedan from NEXA that combines the best of premium looks, revolutionary technology and luxury. It’s innovative at its heart, it’s elegant from the outside and indulgent from the inside. It’s not just an automobile, it’s a revolution that is here to inspire change by creating experiences that are unforgettable.

The Ciaz is built to charm you with its elegance and leave you mesmerized with an incredible drive. It is a drive made for the city dweller. Someone who seeks new experiences. For him, every drive is an inspiration to break free from the mundane. And the Ciaz is created and perfected for inspiration.

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