Subject: Language Test - Deepak Bhardwaj
From: Deepak Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 03:59:36 -0500

| | Foreign Language Screening Test

Name | Deepak Bhardwaj    /  (+91) 9873289889    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

As a sales representative of a car company, I would like to ask the first 5 questions to the visitor to determine what would be a good choice for that customer are as under :

1. May I know sir that which kind of a car you are looking for for example- hatchback, sedan,mini SUV or SUV?

2. May I know sir that what is your budget?
3. Would you like to see a Diesel engine or petrol engine?
4. Are you looking for any specific model or feature?
5. Are you looking it for personal use or for family use?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Well, I born in Delhi and raised in Delhi and studied from the army school and I have completed my bachelor's degree from the School of open learning at the University of Delhi in 2019. And, while doing studies I've been working with the Ienergizer IT Services Pvt Ltd as a Sr Customer Service Representative. I have worked with Ienergizer for almost 3.5 years and in Ienergizer I have worked in multiple processes like Snapdeal, Make My Trip International Flight department, but after lockdown, I lost my job and now looking suitable job right now.
What according to you is the difference between good and great customer service? | Well, I would say that this is a very important question or point to understand that, what is "good" customer service and what is "great" customer service. The "good" customer service and "great" customer service is that, in the former, you are probably only barely keeping your customers satisfied, and while in the latter, you are not only keeping them satisfied but you are also keeping them loyal.
In 5 sentences please explain what makes you the right candidate for customer service job. | As I have mentioned above that I have been working in the customer service industry from the last 3.5 years. And while working as a customer service representative, I've learned a lot about the customer service industry. Well, I would say that while doing my job I learned that first of all understand that customer's perspective for the example-if customer is facing any kind of issue with the product or services which he/she purchased from us, so, first of all, understand the problem which he/she is facing and assure him/her that I understood your concern and now let me check that what I can do best for you to resolve the issue. You know, when you understand the issue which the customer is facing then 50% query of the customer has been resolved because without understanding the issue you cannot resolve it. So, once you got the issue then try to resolve it according to the policy and procedures of the product. So, I would like to say, that I am a good listener and problem solver in the customer service industry because these simple steps are necessary to provide great service to the customer.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Well, as we all know that most of the customers are shifting from retail stores to e-commerce platforms globally. Even most of the retail stores sellers micro and macro sellers are also moving to the e-commerce platforms and why? because it is very easy to sell and purchase products and services from e-commerce sites. Now, most of the customers are buying products online by e-commerce sites because it's easy to use and also most the products have easy returns and replacements also, and you no need to go out from home because everything delivers to your doorsteps by these e-commerce companies. Amazon, Flipkart, Snapdeal, Myntra etc, are the leading e-commerce companies and during covid-19 pandemic their shares are getting increased day by day. And you know why because customers are not willing to go out to purchase any products from retail store.And during lockdown they were not allowed to go out of their home to purchase products from the retail stores and even most of the malls and retails stores were also not opened. So, due to those factors people also turned from the retails stores and market places to online e-commerce market places to purchase products and service. People are also getting best services from the these many e-commerce sites, so why would they have to go out to purchase anything from the retail stores.

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