Subject: New Reply Received -
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Nov 2020 08:46:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<div dir="ltr">Hoi, <div><br></div>
<div>Het klopt dat de wijzigingen die zijn doorgevoerd in Studio 2 wel automatisch hebben gepakt. </div>
<div>Het blijkt dat wijzigingen in Studio 1 tot wel 2 dagen nodig hebben. Dit betekent: afgelopen vrijdagochtend heb ik lessen toegevoegd en deze lessen speelden vanmorgen 09.00 uur pas automatisch af. Hoe kunnen we ervoor zorgen dat deze wijzigingen snel doorgevoerd worden?</div>
<div><br></div>
<div>In afwachting van uw bericht, met vriendelijke groet, Zowie </div>
<div><br></div>
<div> </div>
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<div dir="ltr" class="gmail_attr">Op zo 8 nov. 2020 om 09:14 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div dir="ltr">Hi Zowie,</div>
<div dir="ltr"></div>
<div dir="ltr">Thank you for reaching out to us. </div>
<div dir="ltr">
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<div dir="ltr">Could you please confirm if the Virtual username you are using is <a href="mailto:[email-masked]?n" dir="ltr" rel="noreferrer" target="_blank">[email-masked]?</a> If yes, then we do see that on Saturday 9.00 AM you have had RPM 86 played via the App successfully. </div>
<div><br></div>
<div dir="ltr">In order to investigate this further, could you please provide us the below-mentioned information: </div>
<div dir="ltr">
<br>
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<div dir="ltr">a) Please confirm the name of the class which did not play successfully at 9.00 AM Saturday. </div>
<div dir="ltr">b) Please confirm which studio you are trying to play classes from as we do two studios available for you.<br>
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<div dir="ltr">c) Please provide us the screenshot for the Virtual Scheduler showing the classes scheduled. </div>
<div dir="ltr">d) Did you see any error on the Virtual App or the display when the class did not start successfully? </div>
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<div dir="ltr">Once we have the information we could be able to investigate and advise you further. </div>
<div dir="ltr"></div>
<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4105" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4105</a>
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                          <blockquote>
                            Op
                            Zo, 8 Nov om  2:37 AM
                            <span>,  Zowie Huijs &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  schreef:
                            <div dir="ltr">
<div>Beste, </div>
<div><br></div>
<div>Wij hebben gisteren eea toegevoegd in ons rooster. Waaronder een virtuele les op zaterdagochtend om 09.00 uur. Vanmorgen is deze virtuele les niet automatisch opgestart? Kunnen jullie ons hiermee helpen? We hebben deze ochtend alle lessen handmatig aangezet. <br>
</div> <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div>Met vriendelijke groet,</div>
<div>
<br><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><b>Zowie Huijs</b></div>
<div>Groepslesmanager</div>
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<img width="96" height="94" src="https://docs.google.com/uc?export=download&amp;id=0B51XvCZoQlC6VURkTFBHenN6bUk&amp;revid=0B51XvCZoQlC6NkZkTnFzRUw1Q2QyUXZVTkVOcWErbiswSmxjPQ"><br>
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<div>Club Pellikaan Goirle</div>
<div>Living the good life</div>
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<span style="font-size:12.8px">013 - 534 90 50</span><br>
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<div><a style="color:rgb(17,85,204);font-size:12.8px" href="http://www.clubpellikaan.nl/Tilburg" rel="noreferrer" target="_blank">www.clubpellikaan.nl</a></div>
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<div style="color:rgb(80,0,80)"><font color="#000000"><b><i>#livingthegoodlife</i></b></font></div>
<div style="color:rgb(80,0,80)">
<i style="color:rgb(34,34,34)"><font>Mijn werkdagen zijn maandag- en woensdagochtend. </font></i><br>
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<br><div><br></div>-- <br>
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<div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
<div>Met vriendelijke groet,</div>
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<br><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><b>Zowie Huijs</b></div>
<div>Groepslesmanager</div>
<div><br></div>
<div>
<img src="https://docs.google.com/uc?export=download&amp;id=0B51XvCZoQlC6VURkTFBHenN6bUk&amp;revid=0B51XvCZoQlC6NkZkTnFzRUw1Q2QyUXZVTkVOcWErbiswSmxjPQ" width="96" height="94"><br>
</div>
<div><br></div>
<div>Club Pellikaan Goirle</div>
<div>Living the good life</div>
<div>
<span style="font-size:12.8px">013 - 534 90 50</span><br>
</div>
<div><a href="http://www.clubpellikaan.nl/Tilburg" style="color:rgb(17,85,204);font-size:12.8px" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></div>
<div><br></div>
<div>
<div style="color:rgb(80,0,80)"><font color="#000000"><b><i>#livingthegoodlife</i></b></font></div>
<div style="color:rgb(80,0,80)">
<i style="color:rgb(34,34,34)"><font>Mijn werkdagen zijn maandag- en woensdagochtend. </font></i><br>
</div>
</div>
</div></div></div></div></div></div></div></div>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4105