Subject: Russian Language Test - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Nov 2020 03:20:56 -0500

| | Foreign Language Screening Test

Name | Kishan Kumar    /  (8510812198) 8076930764    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hallow sir/ma'am,

Firstly, I really apologize for the inconvenient.
I want an apology from your courier guy. I discussed this concern with  my manager. I'm going to re-dispatch the order in priority bases & you will get the your product as soon as possible.

Again, I really apologize.

Thanks & regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hallow sir/ma'am,

Firstly, I really apologize for the inconvenient.
I want an apology from support team. I discussed this concern with  my manager. I will check our store &re-dispatch blue color trouser & you will get the your product as soon as possible.

Again, I really apologize.

Thanks & regards,
Babyshop Team

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