Subject: RE: ATC form and fields
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 9 Nov 2020 08:11:51 +0000

Hello Ashish,

Thank you, it is okay now.

From: Ashish Dabral <[email-masked]>
Sent: 7. november 2020 09:59
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: ATC form and fields

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

These all are done.

  *   Product and Issue Type should be mandatory fields * - Updated

  *   Escalation to management tick box can be deleted. - Deleted

  *   Stock location, RMA number and Delivered to customer fields appear even when RMA approved or Repair are not selected. Could they be hidden. -  Updated

  *   When RMA approved is selected, Stock Location is there twice -  Updated

  *   When Repair is selected, Stock Location is there twice -  Updated

  *   Proof of purchase should be a tick box. It's a dropdown now. -  Updated

  *   Repair contract should be a tick box yes/no. It's a free text field now. -  Updated

  *   General proof reading required for capitalization etc., crosscheck with the entries on the spreadsheet. - Updated

  *   Finally, were some changes made to the RMA country and Proof of purchase fields in the Enterprise and Gaming, as they seem to have changed?- There are no changes, please let me know if there are any changes

Regards,
Ashish Dabral

________________________________
From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "hnyr" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 6:07:38 PM
Subject: Re: ATC form and fields

Hi Heta - Thanks

@Ashish Dabral<mailto:[email-masked]> - please fix it, and if you don't understand please ask me, I will help you. Need these done.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 06 November 2020 5:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: RE: ATC form and fields

Hi Saurabh,

I checked the form again and these points need updating.

  *   Product and Issue Type should be mandatory fields *

  *   Escalation to management tick box can be deleted.

  *   Stock location, RMA number and Delivered to customer fields appear even when RMA approved or Repair are not selected. Could they be hidden.

  *   When RMA approved is selected, Stock Location is there twice

  *   When Repair is selected, Stock Location is there twice

  *   Proof of purchase should be a tick box. It's a dropdown now.

  *   Repair contract should be a tick box yes/no. It's a free text field now.

  *   General proof reading required for capitalization etc., crosscheck with the entries on the spreadsheet.

  *   Finally, were some changes made to the RMA country and Proof of purchase fields in the Enterprise and Gaming, as they seem to have changed?

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 5. november 2020 15:06
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Re: ATC form and fields

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Ashish - show me the form and ask me, everything should be removable

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 05 November 2020 7:34 PM
To: hnyr <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni, SRAK <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: ATC form and fields

Hello Heta,

This is updated now, proof of purchase and repair contract still under drop down as there are no option for multi tickbox. However, I am still checking on it. The fileds which are not removable I listed them in the end.

Regards,
Ashish Dabral

________________________________

From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 1:39:19 PM
Subject: RE: ATC form and fields

Hello Ashish,

Thank you. It’s starting to look good, but there are a few changes to be made yet.

Sharing

- Is it possible to remove the ticket sharing option from the ATC brand/form without removing it from the other brands? If not, it’s not a major issue.

Customer type dropdown

Could you please add these entries to the dropdown selection:

- End user

- EPOS authorized distributor

- EPOS authorized reseller

- EPOS employee

Product

- Remove the Gaming products from the dropdown. There will be a list of ATC products to be added later.

Accessories:

- Remove the Enterprise accessories from the dropdown. There will be a list of ATC accessories to be added later.

Customer reason code

- Remove the field from this form.

Product Firmware

- Remove the field from this form.

Non CC&O Product

- Remove the field from this form.

Device ID

- Remove the field from this form.

Serial Number

- Remove the field from this form.

Spam

- Remove the field from this form.

Shipping Address

- Remove the field from this form.

Proof of purchase

- Add Yes and No tick boxes instead of dropdown.

Repair contract

- Add Yes and No tick boxes instead of dropdown.

Process

- Add Process (SLTR) when RMA approved tick box is selected.

Please move all the contact details together: Name, Phone, Street (Part 1), Street (Part 2), Postal code, City, State/Province, Country. Company field also seems to be there twice. It should be before the Name field.

Could you put RMA approved, RMA declined and Repair options below each other and the fields below would only appear, if RMA approved or Repair are selected? Now they are visible all the time. The RMA number field also seems to be there twice.

Thank you for your efforts and please let me know, if you have any questions.

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 5. november 2020 07:43
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: ATC form and fields

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

This is completed. Could you please check ?

Regards,
Ashish Dabral

________________________________

From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 7:51:29 PM
Subject: RE: ATC form and fields

Hello Ashish,

Yes, it’s not there anymore. Please let us know, once the implementation is complete.

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 4. november 2020 15:01
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: ATC form and fields

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

Thank you for your email.

I am working on it, I have removed it from gaming brand. Could you please check ?

Regards,
Ashish Dabral

________________________________

From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 6:13:58 PM
Subject: ATC form and fields

Hello Ashish,

Do you have an update regarding creating the ATC form? When do you expect it to be ready?

By the way, we should only have the ATC form in the dropdown selection for the ATC brand. It is now in the gaming brand also. In the ATC brand, the CC&O form also appears in the dropdown.

Gaming brand with ATC form

ATC brand with CC&O form

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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