Subject: Tech Support Candidate - Ashik ali
From: Ashik ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 21:13:19 -0500

| | Tech Support Test

Name | Ashik ali
E-mail | [email-masked]
Phone Number | (+91) 8086791915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | kozhikode
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TailWire Ict | Network Engineer | | 12500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- I will try to open webpages otherthan ndtv.
If iam able to access to other web pages then I
will proceed to step3 or I will jump to step 2.

Step2- I will check if my internet connection to device
is working and connected to pc.
Now I will try to open ndtv web page if it fails to
open I will proceed to Step3 or else we are
done with troubleshooting.

Step3-So now I am sure only ndtv webpage having
issue. I will open cmd in windows and run
nslookup command to see if there is any
issues with the web page with my isp.
If any timeout is seen I will be cheching for my
DNS under ipv4 configurations in windows
internet and settings and I wil make sure DNS
is configured to google's DNS domain.

Step4-Once again I will try nslookup command. Most
cases our issue will be resolved if not we need
to contact our ISP since it must be their fault.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power ON bluetooth device , enable search for available devices nearby under bluetooth setting in our mobile phone.
Select the bluetooth device from the nearby search list.
Thus we sucessfully connect bluetooth speaker to our mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

There won't be any problems without a solution.
This keeps my running.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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