Subject: Re: LSM Joining Case Test - Owais iqbAl Owais Iqbal
From: Owais iqbAl Owais Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 13:32:59 -0500

| | LSM Joining Case Test

Name | Owais iqbAl Owais Iqbal
E-mail | [email-masked]
Phone Number | (+91) 8299086877
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The blurb 2 is correct as per the customer query the blurb is exact relevant to the customer question

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customer imaginations.Customer gets his kind of service which is expected from an organisation,But customer had something more in his/her mind in terms of getting service.
Good support service means meeting customers' expections,and this lead to secured customer base.
While great customer service is something going beyond customers imaginations.Going an extra mile and getting that "Wow" factor inside the customer.It's an act which makes an customer amaze and signifies exceeding all expectancies,which as a positive consequence ,build brand loyalty.

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